Right of Withdrawal
Changed your mind? No hard feelings. If you are a consumer in the UK or EU you have a legal right to withdraw from your order within 14 days of receiving it, no reason needed. Everything we print is a stock design produced on demand, so the full 14-day right applies to every item in the store.
How to withdraw
The fastest way is the button below. You can also write to us by email or post using the model form further down, or simply tell us in plain words that you want to cancel. Any clear statement works.
Your right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire 14 days from the day on which you, or a third party other than the carrier indicated by you, acquires physical possession of the goods (or of the last item, where an order is delivered in several parts).
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post, or an email). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Please send the goods back to: Rock Off Retail Returns, KDS Group, 22A Mandervell Rd, Oadby, Leicester, LE2 5LQ, United Kingdom. Our Returns page also offers an extra 30-day money back guarantee on unworn items.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To: ROCKOFF RETAIL LTD (Rock Off Retail), Units 1, 2 & 3 Aintree Building, Aintree Way, Liverpool, L9 5AQ, United Kingdom, email: support@rockoffretail.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
Questions about a return that is already moving? Our Returns page covers the practical steps, and the crew at Support are happy to help.