Terms & Conditions

These are the terms that apply when you buy from Rock Off Retail. They are written in plain English and are meant for consumers, which means individuals buying wholly or mainly for purposes outside their trade, business, craft or profession, including gifts. Please read them before you order. Nothing in them takes away your legal rights.

1. Who we are

This website is run by ROCKOFF RETAIL LTD (Rock Off Retail), registered in England and Wales, company number 07770109. Registered office: Units 1, 2 & 3 Aintree Building, Aintree Way, Liverpool, L9 5AQ, United Kingdom. Email support@rockoffretail.com or call 020 3143 2450. In these terms, "we", "us" and "our" mean ROCKOFF RETAIL LTD, and "you" means the person placing the order.

2. Ordering and when a contract is made

When you place an order, you are making an offer to buy. We email you to confirm that we have received it. That email is not our acceptance. A contract between you and us is made when we email you to say your order has been despatched.

If we cannot accept your order, for example because an item cannot be made, the price shown was a clear mistake or we cannot deliver to your address, we will tell you and refund anything you have paid.

Please check your order, sizes and delivery address before you pay. You can order without an account.

3. Prices and VAT

Prices are in pounds sterling (£) and include VAT where it applies. Delivery charges are shown at checkout before you pay. The total you see at checkout is the total you pay.

We take care to show the right price. If we find a pricing error after you order, we will tell you before despatch. You can choose to go ahead at the correct price, or cancel and receive a full refund.

4. Payment

You pay when you place your order, using one of the payment methods offered at checkout. Payments are processed securely by our payment providers.

5. Printed to order

Every piece is printed to order for you in the UK. Your order goes to print when you place it, so we cannot always change an order once printing has started. If you want to change an order, contact us through the Support page as quickly as you can.

Colours on screen can look slightly different from the printed product. Check the size guide on each product page before you order.

6. Delivery

Our delivery options, prices, countries and timings are set out on our Delivery page, which forms part of these terms. Delivery times start from your order and include printing. Express delivery is something we aim for, not a guarantee.

We will deliver your order without undue delay and, unless we agree otherwise, within 30 days of the day you order. If we do not, you may have a legal right to end the contract. The goods are your responsibility once they are delivered to you. For international orders, the Delivery page explains how duties and import taxes are handled.

7. Cancelling your order: your right of withdrawal

If you are a consumer in the UK or EU, you have a legal right to withdraw from your order without giving a reason, at any time from when you place it until 14 days after you receive it (or the last item, if your order arrives in separate parcels). Printing only affects requests to change an order, never your right to cancel. Everything we print is a stock design produced on demand, so the full 14-day right applies to every item in the store. How to do it, and a model withdrawal form, are on our Right of Withdrawal page, which forms part of these terms.

8. Returns and our 30-day money back guarantee

On top of your legal rights, we offer a 30-day money back guarantee. Send back any unworn, unwashed item, in the condition you received it, within 30 days of delivery and we will refund the price of the item. For a change of mind, return postage is paid by you. Our Returns page explains how to send an item back and how refunds work. The guarantee is extra to your legal rights and does not replace them.

9. Faulty goods and your statutory rights

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for their purpose and as described. If an item is faulty, damaged or misprinted, that is on us, and we cover reasonable return postage. UK customers can reject faulty goods for a full refund within 30 days of delivery. After 30 days you can normally ask for a repair or replacement, and if that is impossible, does not fix the problem, or is not done within a reasonable time and without significant inconvenience, you can ask for a price reduction or reject the goods for a refund. Refunds for faulty goods are paid without undue delay and within 14 days of us agreeing that you are entitled to them. EU customers and customers in other countries keep the mandatory consumer rights of the country where they live. Contact support@rockoffretail.com and we will sort it. Nothing in these terms limits or excludes your statutory rights.

10. Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable. You are buying for personal use, so we are not responsible for any loss of profit or other business loss.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for supplying goods that do not meet your legal rights, or for anything else the law does not allow us to limit.

11. Intellectual property and licensed merchandise

Our band and character merchandise is produced under licence from artists and rights holders. Our Spiral designs are our own original artwork. Band names, logos, character names and artwork belong to us or to our licensors and are protected by copyright, trade mark and other rights. Buying a product gives you the product, not any right to copy its artwork. You may wear it, enjoy it and give it as a gift, but you may not reproduce, sell or use the artwork or the content of this website for commercial purposes without written permission. This does not restrict lawful resale of genuine products or any use the law allows.

12. Privacy

We handle your personal information as described in our Privacy Policy.

13. Changes

We may update these terms from time to time. The terms that apply to your order are the ones shown on this page when you placed it. We may also update products and the website, and where we do, we will not reduce your legal rights.

14. Law and disputes

These terms, and any dispute about them or your order, are governed by the law of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction. If you live in Scotland or Northern Ireland, you may bring a claim in the courts of your home country. If you live elsewhere, this does not take away the mandatory consumer protections, or the right to bring a claim in the courts, of the country where you live.

15. Contact

Questions or a complaint? Email support@rockoffretail.com, call 020 3143 2450 or use our Support page, and include your order number if you have one. Returns go to a different address from our registered office, so please use the address on the Returns page.